Like a Bank
Remember that, in many ways, a online casino is just like a bank. They handle a lot of money and are therefore required to strictly control where that money comes from and where it goes. What’s more, it’s a Canadian law that these casinos properly verify a player’s identity. However, even when you’re dealing with the best licensed online casinos, you can till run into problems. That’s where this guide can be a big help.
Tips for Managing Your Casino Account
Your first step should be to set up and activate your online casino account. Though it can be a little tedious to get started, it’s important to cross and does require a level of patience to wait for the player verification process to be completed to ensure you get the best experience. To help you in your quest to get the most from your online casinos, we’ve arranged this list of tips for you.
1. Always read the terms and conditions first
Every online casino has its own terms and conditions relating to your account and activity on the site. Sure, most of these rules, regulations, and terms are pretty standard, but you need to read them if you want to understand how the casino plans to protect you and your information (or if they want to do so at all).
2. Review the requested personal information
Players who open new online casino accounts at any legitimate online casino will be expected to provide certain information that helps the site verify their identity. This is largely the result of laws aimed a preventing money laundering and other criminal activities. On the other hand, you as a player, should expect the site to take steps to protect your data.
In the end, every casino will require different sets of information. Here in Canada, we expect legit casinos to ask for some form of ID for age verification and an email for communication purposes. When it comes time to withdraw funds, you may need to submit proof of address and other relevant forms.
3. Check the available payment methods
The online casinos we promote the most tend to have a wide variety of payment providers. Among the most popular methods of payment in Canada are Visa and MasterCard, iDebit, InstaDebit, bank transfers, MuchBetter and Interac. Many modern casinos are also starting to embrace the crypto trend. The more choices, the more likely the casino has your best interests in mind. That said, you should always make sure to review the terms and conditions concerning payments and withdrawals.
4. How to make a deposit
Making your initial deposit is usually pretty standard, as even the worst casinos can’t benefit unless you sign up. Generally, you simply need to follow these steps or some similar series of instructions:
- Complete the Registration
- Log in to your new Account
- Choose ‘Deposit’ from the menu
- Specify the amount you want to deposit
- Choose and confirm your preferred method
5. How to make a withdraw
Depending on the casino’s terms and conditions, players can either expect to receive their money in as little as a day or up to a month later. In fact, some casinos market themselves entirely on offering fast payouts. From our experience, the average withdrawal processing time is about a week. A lot of this has less to do with the casino, however, and more to do with the payment method you choose. Again, we recommend you read the payment policies. And remember, there may be any of the following associated with your withdrawal attempt:
- Wagering requirements
- Withdrawal Limits
- Time Limits
- Account Limits
- Security Checks

6. Set up account limits
Most online casinos offer you the chance to set betting limits to better control how much money you’re risking. Generally, this is a set amount that you cannot exceed over a given period (day, week, month, etc.). If you really want to have more control over minimizing losses and banking profits, we suggest you place these limits and stick to them.
7. Exclude yourself or close your account
The self-exclusion function is designed to protect players in the event they develop a problem related to their gambling. As part of an overarching commitment to responsible gaming, legitimate casino sites will allow players to exclude themselves from play for a given time period or suspend their accounts indefinitely.
Solutions to Common Casino Account Issues
1. Unable to log in
Login issues can be the result of hardware, connection, internet issues, or a combination of all three. It’s also possible you mistyped your password or failed to identify yourself properly. If you evaluate all these possibilities and still find yourself unable to log in, contact the site’s customer support.
2. No information about document verification
As we mentioned, licensed online casinos typically require a legitimate photo ID in order to confirm your identity. Depending on the type of document you submit, it can take anywhere between 24 hours and several days for verification to complete. If you’re concerned about where you’re at in the process, we suggest you contact customer support.
3. I Haven’t received my withdrawal
The terms and conditions for withdrawals vary from site to site. Also, as we mentioned, payment processing times tend to vary widely depending on the site and your preferred method. Players who don’t receive their withdrawal within the estimated time should check that they’ve met all the casino terms and conditions. From there, you need to reach out to customer support for the casino, who may direct you to customer care for the payment method depending on the source of the issue.
4. I can’t re-open my account
Almost all legitimate online casinos in Canada will not re-open an account that has been permanently closed. This is true whether the casino or the player facilitated the close. If you suspect the account was suspended in error, you can contact customer service to see if they can help. If you suspended the account yourself, you’ll need to wait for the time period to expire.
5. I received a suspicious-looking email
Online casinos tend to reach out to players via email. This is how they make you aware of upcoming promotions, new games, or other expansions in their service. If you receive an email asking for account details or other personal information, it could be part of a phishing scheme. Ignore it and contact customer support ASAP.
6. Verification documents not approved
Players may sometimes encounter a situation where their verification documents don’t get approved. It’s important to note that casinos don’t have to give you a reason for why they denied your verification. However, they will typically advise you on the next steps you’ll need to take. Usually, it’s just a matter of supplying more information to prove your identity.
7. Issues changing credit card details
Once your banking details have been verified, changing them can be difficult. The casino may need to contact the payment provider and suspend your account in the meantime in order to protect you and your information. Most casinos will have directions on their site to help you facilitate and speed up this process.
8. I can’t seem to reset my password
This is a common problem, and as frustrating as it is, it’s usually only a matter of contacting customer service. Once you prove your identity, you can typically get your account access back rather quickly.
9. I can’t change my personal details
Casinos are required to follow a number of personal data protection laws. For that reason, it’s very difficult for them (and you) to change personal details. What’s more, any new personal details will need to be confirmed via the same verification process, which will take time. Again, we highly recommend you contact customer support.
10. How do I close my account?
If you want to permanently delete your online casino account, your first stop should be the casino’s terms and conditions page. Though it generally varies from site to site, most of the time, your remaining balance will need to be withdrawn before the closing can go through. You will typically also have to go through some sort of confirmation process with customer service.
Conclusion
Canadian online casinos have to follow rigorous financial reporting regulations. So if you’re experiencing problems and you know the casino is legitimate, it’s likely just a hold-up related to due diligence – which is ultimately a good thing! Through verification, they can prove that the sources of the funds a player uses and the destination are legitimate and not from illegal means.
Remember, these casinos also have a responsibility to you. That means they need to take steps to protect your funds and your data. In Canada, the law is on your side. But that only applies if you use a legitimate casino.