Tortuga
Tortuga Casino is an online casino with a fun pirate theme helmed by “Captain Tortuga.” If you’re looking for a reliable gambling experience with loads of extras, you’ll want our full review below.
Tortuga Casino Review
Tortuga Casino is named for one of the biggest Pirate ports in the new world, the theme is fun but also stylish and mature. Players who join will have access to over 2,000+ games from some 30 developers. Will the site live up to Canadian players’ expectations? Read our full review to find out!Will the site live up to Canadian players’ expectations? Read our full review to find out!
Tortuga Casino Security & Player Protection
Tortuga Casino is licensed in both Curacao and Cyprus, which should give players a lot of peace of mind. The site is owned by Annitak Ltd, which uses 256-bit SSL encryption to protect player information. The SSL is certified by DigiCert, and all of the games come from well-established developers. All things considered; fairness shouldn’t be a problem.
We didn’t have any problem finding the information we were looking for, and neither should you. The bottom of the page lists links to the privacy policy, bonus info, payouts, and more. We feel confident putting our seal of approval for safety on this site.
How We Rated Tortuga Casino
Whenever we approach a new online casino website, we tend to look at the same categories when crafting our review. They include…
- Licenses – Licensing helps determine if a casino is trustworthy and safe. We do our best to only recommend casinos with verifiable licenses from reputable organizations.
- Bonus Offers – This includes examining bonus offers and how generous the associated terms are.
- Ease of Registration – The easier it is to sign up, the better!
- Deposit Simplicity – We look for how many deposit methods there are and also examine the associated terms.
- Game Selection – We examine game diversity as well as the number of total games.
- Experience – This includes the use of the site as well as the quality of the games.
- Withdraw Process – This includes looking over all the withdrawal procedures to see how intuitive they are.
- Customer Service – We take great care to examine the customer service options as well as the helpfulness of the staff.
Welcome Offers and Promotions
Players just joining Tortuga Casino can get their hands on a very cool welcome bonus. In this case, you can receive a 120% match on up to $1,200. However, if you deposit at least $300, you’ll be able to access a $400 bonus and get a two-week VIP membership trial.
Just keep in mind that the wagering requirement for the welcome bonus is 40x. This is about average for a Canadian casino, but we always like to see lower options over higher ones. The minimum deposit is $10, which is more than fair. Finally, you need to remember that the bonus is only good for two weeks, so you need to get betting ASAP. You can find the full listing of requirements in the terms and conditions.
Ongoing Promotions
Tortuga Casino does a lot to try and keep the fun going on their site. For instance, Mondays give you the chance to get a 20% match bonus on up to $200.
On Thursdays, you can receive up to 150 free spins if you deposit $50.
There’s also a weekly “mystery prize,” but you’ll need to check your email regularly to find it.
VIP Program
Tortuga’s VIP Program is known as the Captain’s Circle VIP Club. If you deposit at least $300 when you sign up, you’ll get a 14-day free trial. Other than that, the program is invitation-only. That said, there are a lot of benefits to getting that invitation email, such as:
- An account manager
- Priority withdrawals
- Higher withdrawal limits
- VIP promotions
- Personalized offers
How to Register
Registering a new account with Tortuga Casino is easy as pie. Still, to make sure you don’t miss a step, we’ve included a guide below:
- Click the gold-coloured “Register” button
- Enter your name and email.
- Provide your DOB and phone number
- Fill in your address
- Select a password
- Click “Complete”
- Verify your email address
All in all, it only took about three minutes to get to the deposit page. Not only is the registration process fast, but it’s also very easy.
Banking with Tortuga Casino
Canadians have a few different options in terms of payment methods, but it’s important to note that Tortuga is constructed around Interac. Other options include Visa, Mastercard and Banktransfer, which leaves room for improvement. The good news is that the minimum deposit is just $10, and the max goes up to $10,000 with Skrill (Moneybookers). Deposits are usually instant, too, with no fees to worry about.
| Payment Method | Payment Type | Minimum Deposit | Average Deposit Time | Average Withdrawal Time |
|---|---|---|---|---|
| Visa | Credit / Debit Card | $10 | Instant | 3-5 Days |
| Mastercard | Credit / Debit Card | $10 | Instant | 3-5 Days |
| Interac | E-Transfer | $10 | 5 Minutes | Instant |
| Skrill | E-Transfer | $10 | 1-2 Minutes | Instant |
| Bank Transfer | Bank Transfer | $10 | 1-5 Days | 3-5 Days |
The Withdrawal Process
The same options for deposits are there when you go to withdraw your money. That said, the site will generally try to get you to use the same method you deposited with. In fact, you can’t use a withdraw method unless you’ve used it to deposit at least once. Minimums vary and typically range between $30 and $50. Just know that your withdrawal will take at least 72 hours to process. Here’s a step-by-step guide to help prevent any errors:
- Log in to your account
- Click on “My Account” and click “Transactions”
- Select “Withdraw”
- Choose your method and amount
- Click “Submit”
While the process is pretty straightforward, we’d like to see some improvements in the Tortuga Casino banking process. We’d love to see more options in general, as well as a reduction in the withdrawal times and limits. You shouldn’t have to hit it big to get your money out.
The Tortuga Casino Game Collection
The site offers around 2,000 games, with most of them coming from big-time developers.
Exclusive Games and Branded Tables
While there aren’t any titles exclusive to Tortuga, there are plenty of pirate-themed games.
Slots
The slot selection here isn’t huge, but most of the big-name games are there, including:
- Queen of Gods
- Hyper Burst
- Starburst
- Frost Queen Jackpots
- Power of Thor Megaways
Table Games
Currently, there’s only one table game at Tortuga: Lightning roulette. If you were expecting anything close to what other sites are offering, you’re going to be let down.
Live Casino
If you were looking for a live casino experience, you’re not going to get much out of Tortuga Casino. There’s blackjack, roulette, and baccarat, but not many variations.
Game Shows
Right now, Tortuga Casino has four-game shows: Mega Ball, Treasure Hunt, Cash or Crash and Crazy Time.
Tortuga Casino Mobile Gaming
Like many other new casinos, Tortuga’s platform is pre-optimized for use on any device. This means you don’t need an app to use it on your phone or iPad. Just log on using the browser, and you’re good to go!
Game Providers
As we mentioned, Tortuga casino is pretty good about using games from leading developers. All in all, there are some 30 companies on the site, but we’ll outline some of the big names below.
Slots Providers
- Betsoft
- NetEnt
- Nolimit City
- Red Tiger
- Yggdrasil
- Play’n GO
- Playson
- Pragmatic Play
- Relax Gaming
- Quickspin
Live Casino Providers
At the moment, all the live casino games are from Evolution Gaming.
Lottery Providers
Currently, Tortuga doesn’t have any lottery games.
If we’re going to be perfectly fair, Canadian players will find the game offerings over at Tortuga Casino to be pretty lacking. Though the site uses only high-quality providers, the main focus seems to be on slots and nothing else. They might be planning on offering a lot more in the near future!
Customer Support
Tortuga Casino offers players support via email, live chat, and phone. These all function 24/7, which may be seen as a big benefit to most players. While the site only supports two languages, they happen to be English and French (which is perfect for Canadian players).
To get to the help center, simply click on the FAQ at the bottom of the page. This will link you to all of the resources under the “Help” umbrella, such as:
- FAQ
- Terms & Conditions
- Fairness & RNG Testing Methods
- The Privacy Policy
- Account, Pay-outs, and Bonuses
Average Answer Time
- Email: support@tortugacasino.com – 24h
- Live Chat: Available 10 am to 10 pm CEST – 5 min
- Phone Number: +16134168646 (10:30 AM to 06:30 PM MDT (Mountain Daylight Time) – 5 min
It’s clear to us that Tortuga Casino is taking customer service very seriously, which is something we like to see! No matter the time of day, you shouldn’t have any problems getting your questions answered.
Tortuga Casino and Responsible Gambling
At the bottom of the site, you’ll find a link to the responsible gambling section. There are a fair number of tools here. Players can set daily, weekly, and even monthly limits quite easily. You can also request self-exclusion by sending a message to customer service. There’s also pretty detailed info about what “responsible gambling” means and what signs you need to look for. We were also pleased to see links to outside resources where players can get help if they’d like.
Tortuga Casino Review: The Final Word
Tortuga Casino needs some work, but that doesn’t mean it isn’t a great place to spend your time (and money). After all, and already offers a nice selection of games, bonuses, and promos. The security is top-notch, as is the customer service. In the future, we hope the site expands its slots list and its non-slot game portfolio. We’d also like to see way more payment options and a better welcome bonus.
