Lucy’s Casino

Lucy’s Casino Review

Lucy’s Casino is designed to be a fun environment where Canadian players can relax and enjoy their favourite slots, sports, and lotto games. The site has partnered with many different software providers, including big names like Spinomenal, Pragmatic Play, Betsoft, Wazdan, and GameArt. The site also features multiple languages, including Spanish, Italian, English, German, Finnish, Norwegian, and Portuguese. Lucy’s is licenced by the Government of Curacao.

Security, Privacy and Fair Play

Since it is licensed by the Curacao Gaming Authority, Lucy’s Casino is allowed to operate in Canada uninhibited. The site uses 128-bit Secure Socket Layer encryption and state-of-the-art firewalls to protect player information. It also ensures that the games’ random number generators are audited regularly. If you have any questions about the safety and security of the site, you can click on the footer to read the privacy policy and terms and conditions.

How We Rated Lucy’s Casino

Whenever we approach a new website, we look at the same categories when crafting our review.

1. Bonus Offers – This includes examining bonus offers and how generous the associated terms are.
2. Ease of Registration – The easier it is to sign up, the better!
3. Deposit Simplicity – We look for how many deposit methods there are and also examine the associated terms.
4. Game Selection – We examine game diversity as well as the number of total games.
5. Experience – This includes the use of the site as well as the quality of the games.
6. Withdraw Process – This includes looking over all the withdrawal procedures to see how intuitive they are.
7. Customer Service – We take great care to examine the customer service options as well as the helpfulness of the staff.

Offers and Promotions

Lucy’s Casino has a welcome package that should impress most players. There are also ongoing tournaments and promotions to keep the fun rolling. We’ll explore these in greater detail below.

Welcome Package

The Lucy’s welcome package features a match on up to $1,000 when you make your first deposit. To claim the offer, you just select the “Welcome Casino Bonus” from the dropdown list on the deposit page. After that, you just need to deposit at least $25. The only downside to the bonus is the high wagering requirement. Not only is it listed at 45x, but you need to meet the requirement in just 10 days.

Promotions and Tournaments

Lucy’s Casino has become known for its promos and tournaments. For instance, there is a Daily Cashback Bonus program which will return 5% of your previous day’s losses. The support team may even give you more if you reach out to them. You can also claim a Crypto Bonus if you use one of the supported coins to fund your account. Just know that this isn’t provided automatically. You need to contact the customer service team and provide a promo code. As far as free spins and tournaments go, these tend to pop up rather randomly.

Lucy’s Casino VIP Club

Lucy’s Casino’s VIP program is invitation-only. There aren’t many details of what it offers either. The site simply has to deem you worthy of participating.

How to Register

The process for registering a new account with Lucy’s Casino is fast and easy, like most other online casino sites. You can follow the steps below for a full view of how to fill out the two-step registration process.

• Step 1: Click “Register.”
• Step 2: Set your email, password, and currency.
• Step 3: Add all your details.
• Step 4: Tick the boxes and confirm your account.

Lucy’s has a Know Your Customer policy that makes you verify your account before withdrawing funds.

Banking with Lucy’s Casino

Lucy’s Casino has a fair amount of payment methods, which you can see in the graph below. All in all, we think there’s a good mix of options, and we’re happy to see Interact as it’s very popular with Canadian players. That said, we’d like to see more e-wallet choices – perhaps at the cost of a few crypto options?

The Lucy’s Casino Games Collection

The game lobby doesn’t offer any branded tables or exclusive games. We also didn’t notice any of the more popular branded slots. From what we can tell, Lucy’s likes to stick with traditional titles.

Slots

The slots library is huge, with loads of different themes and types. There are also several popular Megaways games.

Table Games

In the table games section, players can find all their favourites: baccarat, blackjack and roulette. There are also loads of variations, so you can amp up the fun even more.

Live Dealer Tables

If you want to try your luck at the live tables, you’ll find plenty of real-life hosts waiting to serve up baccarat, roulette, blackjack, and even Casino Hold’em.

Game Shows

Lucy’s Casino doesn’t have many games shows. All we found were Mega Wheel and Music Wheel. This is definitely an area where they could improve.

Mobile Gaming

Lucy’s Casino is fully supported by almost any mobile device. This means players can enjoy all the casino fun without having to download an app to their phone or tablet. Instead, all you need to do is use a compatible mobile browser.

In our opinion, Lucy’s would be smart to add some of the more popular games to their site. We were disappointed not to see Starburst, Goblin’s Cave, or Divine Fortune among their selections. They could also add more game shows, as these have proven incredibly popular in recent years.

Lucy’s Casino Sportsbook

As we mentioned, Lucy’s has its own sports betting area. In this case, it features a welcome bonus with a 100% match on up to $100 Canadian. The minimum deposit to get this bonus is $25, and it is credited to your account as soon as you make your first deposit.

Just remember that this bonus comes with a wagering requirement that’s 5x the total amount of both the deposit and bonus. On top of that, only single and multiple bets with ods of 1.5 or greater count towards the requirement. Finally, you need to hit this requirement in 30 days or all winnings from that bonus will be lost!

Lucy’s Casino Game Providers

In total, there are more than 50 companies providing games to Lucy’s Casino. Slots come courtesy of game developers like Endorphina, Evoplay, Tom Horn, Spinomenal, and Microgaming. Live casino games are done by Atmosfera, Evolution, Ezugi, Lucky streak, Medialive, and Vivo. The lottery games, on the other hand, are run by Superlotto and Liw.

The Withdrawal Process

Speaking of collecting your winnings – when it’s time to withdraw your money, you might be shocked to see that the minimum is $100. That’s more than 10x the amount we generally like to see. On top of that, your daily withdrawal max is only $1,000. Most casinos offer 10x that much! Fortunately, the process itself is rather straightforward.

• Step 1: Log in and go to your profile
• Step 2: Select “Withdrawal” from the menu option
• Step 3: Choose your preferred method
• Step 4: Select the amount, fill in the required info, and hit confirm
• Step 5: You should get a message confirming your withdrawal in several minutes

Remember that you need to wager all your deposits three times before withdrawing. If you want to withdraw funds after just one deposit, the WR is 15x. On top of that, the maximum amount you can take out over the course of a month is $7,000.  Any larger amounts will need to be split and the balance paid across multiple months.

At the end of the day, we find these restrictions to be pretty harsh. The wagering requirements are normally just 1x, and we prefer to see deposit and withdrawal limits of $10 whenever possible.

Customer Service

You can reach out to the Lucy’s Casino team through live chat and email. Just know that these options aren’t 24/7. There is also no phone number option, which we found disappointing. There is a FAQ section, but it was pretty limited.

You can change the website language by clicking on the globe in the top right-hand corner. The included languages are English, German, Finnish, Portuguese, French, Spanish, Norwegian, and Italian.

Average Answer Time

• Email: support@lucyscasino.com – 24-48h
• Live Chat: 09.00 – 01.00 CET – 1-3 min

Lucy’s Casino and Responsible Gambling

Lucy’s does have a Responsible Gamling policy page. Here, you’ll find information about the measures the casino has for players to limit their gambling, as well as resources for identifying problem gambling habits. In a separate section, you’ll find tools for limiting sessions or self-excluding.

Lucy’s Casino: The Final Word

We’ll be quite honest: considering how new this casino is, it’s surprising how much they’ve managed to get right. There are plenty of payment methods, there’s a nice selection of games, and the platform is super easy to navigate. The problem is that the site misses the mark on some big targets. The minimum and maximum withdrawal limits are absurd, and so are most of the wagering requirements. The site will have to improve in these areas if they really want to become one of Canada’s top online casinos.